Trustpilot import not working

  • Resolved tinodesigns

    (@tinodesigns)


    4 months, 3 weeks ago

    Hi,

    we try to get the latest trustpilot reviews, using the Strong Testimonials Importer, however it is not importing them.
    How is this import option supposed to work?
    Is there a way to fix this bug?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hi @tinodesigns,

    Thanks for reaching out to us!

    Can you please try again now? It should work properly.

    If you still encounter issues, please reach out to us via our contact form here as we are not allowed to offer support for our premium versions on this forum.

    Warm regards,

    Beatrice.

    Thread Starter tinodesigns

    (@tinodesigns)

    Hi there,

    it seems to do the import but there are actually no new reviews being imported, even though there are a bunch of new reviews on https://www.trustpilot.com/review/cardonations4cancer.org
    Thanks,
    Tino

    Thread Starter tinodesigns

    (@tinodesigns)

    So I looked at the log file and I noticed that the reviews are all received however they ALL have a rating of 0. Now according to the plugin settings, for them to be imported I would need a rating of 1-5.

    Could that be part of the problem? The missing ratings? If that is the case how can I make sure the rating are being received by the import plugin?

    Thank you,
    Tino

    Plugin Support beatrice12

    (@beatrice12)

    Hi Tino,

    I will mark this as resolved as you reached out to us via our contact form and we will continue our conversation there.

    Warmly,

    Beatrice.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.