Trying to import – blank screen

Hi jlcoleman71

If you check your error log you’ll almost definitely find a Fatal error (out of memory or max execution time exceeded). Solutions are covered in my FAQ (in summary contact your Web Host).

Another possible solution is to reduce the number of records (down at the bottom of the settings page).

So if you’ve got 1000 posts, you might need to do two exports:

offset: 1, limit: 500
offset: 501, limit: 500

I realise this is annoying, and I have a new version in development already where this is not necessary.

Best wishes

Paul

Hey,

having the same issue. tried updating my wp-config file, htaccess and php.ini file to increase memory limits. Got that to work, but I’m still getting a blank screen. Set my memory limits to 600, 1200, and 6000 and none of them worked. I can’t even get an export to happen for

offset: 1 limit: 2
or anything of minimal size

I’m trying to just export posts at the moment too. I have 11,501 rows if I export everything which I’m not trying to do at this time. Any other tips?

Hi Allen

Thanks for reporting it. I suspect you’re getting a different error, or your server is already under a lot of load. ie a woocommerce site with certain themes often needs between 40-64MB minimum these days.

If you contact me directly via my site, and can give me FTP access, then I’d be happy to take a quick look at it for you.

Best wishes

Paul

Thanks Paul, I will do that. my site is currently run locally on my computer so that’s likely the issue, once I go to my production environment and see the same issue I’ll contact you. I”m running it on MAMP at the moment on my macbook pro which is fast, but probably not fast enough for a site of the size i’m building.

thanks again

Yeah, if you get the page loading graphic for approx 30 seconds and then the white screen, it’s most likely a timeout. If it happens sooner, then it’s more likely to be the memory limit reached.

You can fix both issues by editing your php.ini file.

Best wishes

Paul