Trying to install WordPress onto 123-reg problems

  • I’m trying to install WordPress onto 123-reg and I keep getting
    There was a problem installing the requested script. Please make sure that the directory you are installing to is empty.
    and within the content bit in File Manager, I have nothing and when it asks for the installation directory, I’ve left it blank.

    I’ve tried closing my browser, creating a folder in the content and copying the name over to the installation directory and I’m still getting the error.

    What do I do??

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  • Moderator James Huff

    (@macmanx)

    You’ll need to ask your hosting provider about. We have no control over their third-party installers, so there isn’t much we can suggest besides “I guess make sure the directory is empty,” which it sounds like it is. ??

    If you do a manual installation, I’m sure it will work, but if not, we can definitely help with that: https://codex.www.ads-software.com/Installing_WordPress

    Hello,

    I’m Nerys and I work here at 123 Reg.

    Without having a look into your account I cannot say what is causing this, but if you want to you can email me on [email protected] and I will work with our support teams to find out what is happening and get this resolved for you.

    I look forward to hearing from you,

    Nerys.

Viewing 2 replies - 1 through 2 (of 2 total)
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