Trying to process a payment but the transaction was invalid

  • Hello,

    I already set everything, my sumup account is also validated but still I got this error on payment:

    2021-07-31T16:07:15+00:00 NOTICE 
====SumUp Version: 1.0.0====
Client ID: #############
====Start Log====
Trying to process a payment but the transaction was invalid
====End Log====

2021-07-31T16:07:15+00:00 DEBUG 
====SumUp Version: 1.0.0====
Client ID: #############
====Start Log====
Trying to process a payment. Order ID: 4695. Array
(
    [result] => 
    [message] => not_paid
)

====End Log====

    Do you have any idea?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    In order to be able to investigate, we kindly ask you to send us the email linked to your SumUp account or merchant ID as well as the details you attached to this thread to [email protected]

    Kind regards,

    SumUp

Viewing 1 replies (of 1 total)
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