trying to upgrade to jetpack pro

  • Resolved whichgodsaves

    (@whichgodsaves)


    1 year, 9 months ago

    Just upgraded to DreamPress Plus which comes with JetPack Pro. Cannot get it to install. The Dreamhost based install button for jp pro does something for a while, then it just stops. No error given, including in error.log. WP Debug shows occasional communication error, but not consistent. xml-rpc is running.

    Since I haven’t been able to complete the upgrade, have to post here because the paid product doesn’t seem to show up for the account/site.

    There are more details, but not that I want to put in here.

    thanks!

    chris

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter whichgodsaves

    (@whichgodsaves)

    Update to this – received the following from my hosting provider:

    I did dig into this and it appears that all the checks are in place on our end. The one error I do see is stemming from their end of things and it seems that the site may already be registered with them:

    Jetpack: [already_registered] Blog is already registered 2023-02-14

    16:38:26

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @whichgodsaves

    The plan is now in place on your site, but I do still see some connection errors.

    Would you be able to try the following for me?
    ?
    From the wp-admin dashboard of your site, please go to Jetpack > Dashboard. Then under the Connections section, click Manage site connection in that box.
    ?
    Click the Disconnect button. If it’s already disconnected, you can skip to the next step.
    ?
    Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding Jetpack. After a few moments, activate it.
    ?
    Back in Jetpack > Dashboard > Connections > Manage site connection, Click the Set up Jetpack button and continue through the approval process.
    ?
    Please let me know the results of this troubleshooting and we can go from there.
    ?

    Plugin Support Jay

    (@bluejay77)

    Hi @whichgodsaves — just checking in to see if you’re all set here?

    Thread Starter whichgodsaves

    (@whichgodsaves)

    I’m not sure. The backups work, stats are collected, Etc. – but sometimes I have to re-establish the connection from the dashboard. I haven’t been able to determine for sure any cause or consistency to what’s going on.

    It may be due to the security plugins / features on the site. I don’t want to put those in a public form, so if possible, can we go offline and I’ll get you the list of what I’m using. Then hopefully you have some links to settings and such that I can verify on my own before taking up your time with it.

    thanks,

    chris

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi Chris,

    At this point, we’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @whichgodsaves –

    We have received your email. We’ll close this thread and assist you via email instead.

Viewing 6 replies - 1 through 6 (of 6 total)
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