turn off red when an invalid EU VAT number is entered

  • Resolved whywhywhy

    (@whywhywhy)


    3 months ago

    Good morning,

    Is it possible for the field not to turn red when an invalid EU VAT number is entered?

    The reason is that a customer who is not a business and not registered on the VIES platform will always have their VAT number marked as invalid, causing the field to turn red. This can be confusing for customers.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Abd Hindi

    (@abdhindi97)

    Hello,

    Thank you for reaching out to us.

    I have forwarded your request to the Advanced Development team for further investigation.

    Thank you, and best regards.

    Plugin Contributor Kousik Mukherjee

    (@kousikmukherjeeli)

    Hello @whywhywhy,

    Yes, this can be done.
    You can check our next release in a few days; it will be included there.



    Regards
    Kousik Mukherjee

    Thread Starter whywhywhy

    (@whywhywhy)

    Hi,

    Thank you for your attention and prompt response in finding a solution. I will be following and testing it in the next release.

    Regards

    Plugin Contributor Kousik Mukherjee

    (@kousikmukherjeeli)

    Hello @whywhywhy,

    Please check version 2.12.11 and try enabling the option:
    Validation & Progress > Remove validation color

    Regards,
    Kousik Mukherjee

    Thread Starter whywhywhy

    (@whywhywhy)

    Hi @kousikmukherjeeli

    In my particular case, after following your steps and activating the new option, the issue persists. Specifically, the field still turns red when the number is invalid in the VIES system. As you mentioned, this might be related to the theme, which in this test case is Woodmart.

    Once again, thank you for your attention and your quick response to this matter.

    Plugin Contributor Kousik Mukherjee

    (@kousikmukherjeeli)

    Hello @whywhywhy,

    Thank you for your understanding.
    We would be happy to assist you if you reach out to our official support team.

    Regards,
    Kousik Mukherjee

Viewing 6 replies - 1 through 6 (of 6 total)
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