Tweets are unorganized

Hello, can someone help me?

Hey Sneesel,

Thank you for reaching out for assistance. We would be happy to help you but will need additional plugin details to determine the current settings.

Please submit a support request here and specify (using the down arrow selector) as to whether the request is for the Free version or Pro version. Then also include your plugin’s system info with your request which can be obtained by going to your:

WordPress DashBoard -Twitter Feeds – Settings – Support (tabbed page).
Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

Also provide the link to the specific site page where you have the plugin’s feed installed.

Thank you and we will wait for your support request and plugin info through the support system. In the meantime I hope your day is going great.

• This reply was modified 3 years, 11 months ago by David - Smash Balloon Support Staff.

Hey @sneesel,

As this is also related to the Pro version, we are not able to provide assistance here as these forums are only for the free version. As David has mentioned and if you have not already, please use the support form on our website.

Many thanks.

Guys but I have a problem, a friend gave me the plugin, as I can see, it is pro, but I don’t have the license key (it is activated but I don’t have it).

Should I install the free version or can you help me with the version I have? Thank you so much.

Hey Sneesel,

We must follow the rules of this forum and unable to assist with issues relating to our Pro plugin.

If your plugin is activated as you indicated then it is a Pro version and there would be a license key in the field as that is the only way to activate a plugin license. We would be happy to help you and offer an easy solution to get assistance for any issue with either our Free or Pro plugin.

Please submit a support request here and specify (using the down arrow selector) as to whether the request is for the Free version or Pro version.

Include a brief description of the issue you are having along with your plugin’s system info which can be obtained by going to your:

WordPress DashBoard -Twitter Feeds – Settings – Support (tabbed page).
Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

Thank you and we will wait for your support request and plugin info through the support system. In the meantime I hope your weekend is going great.