Twentig library not visible

  • Resolved tenfod

    (@tenfod)


    4 years, 7 months ago

    Hi

    For some reason, I do not see the “twentig library” on the backend.
    On other sites, it’s in the toolbar, but on this site, the plugin is activated, but it does not show up in the toolbar and it’s not listed under plugins in the “more tools and & options”

    BR
    Taavi

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Twentig

    (@twentig)

    Hi Taavi,

    Are you able to see the Twentig settings panel in the block sidebar (for example, on the Media & Text block)?

    If it’s possible for you, you can try to deactivate all your plugins except Twentig. If this resolves the issue, activate one plugin at a time until you locate the conflict. Please let us know if the issue is due to a plugin conflict.

    Have a nice day.

    Thread Starter tenfod

    (@tenfod)

    Hi

    Thanks for your quick response.
    The plugin settings are visible under customization and in backend on the left where we have media, tools, users, Appearance, etc
    But it’s not visible on the top toolbar when you edit a post/page and it’s not selectable under the “more tools & options” panel.

    I deactivated all plugins and was able to locate the conflict.
    When I switch on this Activacampaign plugin it disappears, if it’s deactivated then the Twentig Library option is active in the post/page toolbar.
    This is the plugin that has a conflict:
    https://www.ads-software.com/plugins/activecampaign-subscription-forms/

    BR
    Taavi

    Plugin Author Twentig

    (@twentig)

    Hi Taavi,

    Thanks for the feedback. Indeed there’s a conflict when both Twentig and ActiveCampaign plugins are activated. It seems it’s a WordPress core issue. The problem is neither with Twentig nor with ActiveCampaign. There is an ongoing ticket on Github. We’ll see if it’s possible to fix it.

    Have a nice day.

    Thread Starter tenfod

    (@tenfod)

    Thank you!

    BR
    Taavi

Viewing 4 replies - 1 through 4 (of 4 total)
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