Twitter X don’t work well and Instagram don’t work

  • Resolved Pierre236

    (@pierreto)


    2 months, 2 weeks ago

    I’ve already posted 2 support requests without getting any answers after 2 weeks, so I’m posting here, hope someone will read it.

    Twitter posts don’t work well, I’d set it to share the url, and description, but if the description is correct, the link and photo that appear are from old articles several months old!

    So I set it to display only the Link Card, but yesterday it posted the article description again with a link and photo from another old article!

    For Instagram, unlike other applications, here you have to link your Facebook account to Instagram, but every time I try from Facebook, it ends up with an Instagram error message.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Wayes

    (@wayes001)

    Thank you for reaching out to us.

    We’ve reviewed our support tickets but didn’t notice any similar queries. Could you please share the ticket title or subject? This will help us locate your previous requests. Regarding Twitter/X:

    Regarding Twitter/X:
    The issue might be related to your template configuration for Twitter. Could you please share a screenshot of your Twitter template settings? This will help us identify the problem. Regarding Instagram:

    Regarding Instagram:
    Ensure that your Instagram account is set to Professional Mode. Additionally, please share a screenshot of the error message you’re encountering when linking your Facebook account to Instagram.

    We’re here to assist you further and resolve these issues as quickly as possible. Thank you for your patience!

    Thread Starter Pierre236

    (@pierreto)

    Hi,

    I’ve removed all the template settings and chosen the Link Card item type, but the problem persists.

    No matter how I change the settings to show the “saved succefully” on Link Card, it doesn’t want to know anything and keeps posting the link and summary with the wrong link.

    For Instagram, I try again to connect by creating App.

    With some plugins, you just need one CLIC to be connected!

    Thread Starter Pierre236

    (@pierreto)

    Now, after many change of setting, the Link Card template work and send in good link on X, but it’s only a picture with a small title, not the best solution for X.

    Plugin Contributor Khoaiz

    (@khoaiz)

    Great to hear the Link Card template is working! Since X handles the link display, we’ll keep an eye on any improvements we can make from our side.

    Thread Starter Pierre236

    (@pierreto)

    Hi,

    Yes, now all work good, send description and link card.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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