Two-Factor Authentication

  • Hello Defender Pro Team,

    I would like to start by congratulating you on your magnificent accessory, it really is incredible, I love it.

    But I wanted to let you know that in the two factor authentication setup, the email reset sending method is not working for me, I never receive the email. However, the rest of the authentication methods work perfectly.

    I would like to know the reason why I am not receiving the email with the OTP code, since it is important for me to have a second option.

    I have read all your documentation, but I don’t see anything that is configured incorrectly.

    I check my spam and inboxes and I never receive the one from Defender Pro.

    What could be the cause?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @newcelic

    Hope you are doing well today.

    I’m glad that you are happy with the plugin features.

    Have you tried sending other emails like the default reset password or any other admin emails? In general, if you are not receiving the other admin emails the issue could be related to your email services on your hosting.

    I suggest installing a WP Mail Logging plugin to log all emails it should show more information about.
    https://www.ads-software.com/plugins/wp-mail-logging/

    If you notice emails are failing you should contact your hosting provider to help you fix that otherwise there might be a delivery issue and to test you may try to change the 2FA fallback email to see how it works.

    Kind Regards
    Amin

    Thread Starter newcelic

    (@newcelic)

    Thanks for the response.

    I have already contacted my hosting support ??

    They have reviewed the problem, this is what they told me:

    The administrator (ME) email address is a Gmail address.

    The outgoing message email address configured within my wordpress is different from that of the administrator.

    So, what happens? It happens that Defender Pro takes the sending address by default: FROM, the administrator’s and not the address configured within my WordPress, which is logically different.

    In short, my site does not have the same email sending address configured as the one I have as an administrator.

    All submission emails within my site are sent without problems, orders, password change, etc.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @newcelic,

    Sorry for the delay in getting back, seems like we didn’t get any notification.

    In general, Defender only initiates the action of sending the email, its your WP site that sends the email.

    So, what happens? It happens that Defender Pro takes the sending address by default: FROM, the administrator’s and not the address configured within my WordPress, which is logically different.

    The Defender plugin will only follow whats configured in the WP side.

    Could we know how you have the “From” Email configured? Are you using any SMTP plugin or its the email set under Settings > General > Administration Email Address ?

    Please advise.

    Kind Regards,

    Nithin

    Thread Starter newcelic

    (@newcelic)

    Hello Nithin,

    I’ll start by saying that my site includes WooCommerce, meaning it’s an online store.

    I have a plugin on my site for sending emails via SMTP. The email address used in this plugin is the same as the one configured in WooCommerce since all emails sent to customers are related to password resets, order tracking, order status updates, etc. This email address belongs to my own domain, the one used for the website.

    However, the email address configured in WordPress is the same one I use as the administrator of my site. Unlike the previous one, this is not an email from my domain but a Gmail address.

    In summary, the email address used in WooCommerce and the SMTP plugin is the same. But the administrator email for my site and the one set in WordPress is different.

    I hope I explained myself clearly.

    Thanks.

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @newcelic

    Since you are using an email SMTP plugin, in general, emails should not go to your hosting email services, so you need to check the email logs in your SMTP plugin, if your plugin does not have any logs its better to install an email logger plugin to find more clues about this problem.
    https://www.ads-software.com/plugins/wp-mail-logging/

    Defender is not chaning the sender email, as my colleague mentioned, it should use the default email configuration or your SMTP plugin config.

    If you found any logs for defender emails that failed, you may share it here so we can take a closer look.

    Kind Regards
    Amin

Viewing 5 replies - 1 through 5 (of 5 total)
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