Two Galleries Showing

  • Resolved Kirbie

    (@inov8coach)


    7 years ago

    Hi,
    When we load HUGE-IT galleries on my client’s website, we get the Huge-IT gallery but we also get one behind (or in front – not sure which one is the HUGE gallery) it. Short of a gallery that must come with the theme (Vestre), I can’t find any other gallery plugin that is running on the site. I didn’t develop the site.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • huge-it-support-1

    (@huge-it-support-1)

    Dear Kirbie,

    Thanks for your post.
    We have checked the website and there was only one gallery displayed, which is the Content Slider view of the Portfolio gallery: https://prntscr.com/h9qffo

    Could you give more details on the issue you have faced or if possible provide a screenshot of the problem, please?

    Thanks

    Thread Starter Kirbie

    (@inov8coach)

    If you click that gallery on the page above: https://davidmyersart.com/artists/david-myers-2/ and look at the lightbox, there ARE two. THAT is the issue.

    huge-it-support-1

    (@huge-it-support-1)

    Dear Kirbie,

    Thanks for the details. We can assume you mean the lightbox functionality.
    Let me kindly note that the lightbox which has a black background is the plugin’s component: https://prntscr.com/ha6mpw

    The second one behind is related to another plugin or maybe theme used on your website: https://prntscr.com/ha6n4p

    In order to detect to which component it’s related to, please, try to deactivate the plugins one by one and change your current theme to one of default WordPress themes to check when the second lightbox disappears.

    Thanks

    huge-it-support-1

    (@huge-it-support-1)

    It has been more than one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply

Viewing 4 replies - 1 through 4 (of 4 total)
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