Two Issues: Instagram Connection Error and Images Not Sliding

  • Resolved willhouse

    (@willhouse)


    4 years, 10 months ago

    Hello,

    First, thank you for making this plugin. It has worked well for a number of years.

    Recently, I have been having intermittent errors with the Instagram feed not showing up. Unfortunately I can’t recall the exact error but it seemed to have something to do with the connection. I tried fixing it by reconnecting the account through the “Add Account” button. At first it worked but then it gave me the connection error again. I realize intermittent issues can be difficult to troubleshoot.

    Has anyone else ran into this issue and resolved it?

    Also, even though I have set the template to slider, the images do not rotate. I have sent 5 images to show ordered by random and have the social slider set in the widget area provided.

    Any ideas why the widget is not sliding through images?

    Thank you,
    Richard

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello.

    Do you have an account or username selected in the widget settings?

    Slider I need to see if there are possible conflicts with your theme.

    Thread Starter willhouse

    (@willhouse)

    Hi Artem,

    Thank you for getting back to me.

    In regards to the Instagram connection issue: I got the error again. It says “Instagram has returned invalid data.” I double checked the settings and the widget is set to account.

    In regards to the slider: On my localhost testing site I switched the themes out a couple of times (trying both twenty nineteen and twenty twenty). Both themes the slider wasn’t working.

    Oddly enough, I checked the HTML and there seems be only 1 image pulling into the list even though I have the it set to pull 5.

    Any ideas?

    Thanks again,
    Richard

    Can you give me access to your site so I can investigate the problem? Send us an email. [email protected]

    Thread Starter willhouse

    (@willhouse)

    Hi Artem,

    I have sent you an email. Please have a look and respond when you can.

    Thank you,
    Richard

Viewing 4 replies - 1 through 4 (of 4 total)
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