Two issues with MetaSlider

Hi @rlasaosa

Thanks for using MetaSlider.

Your images are showing an error like this: data:image/svg+xml,%3Csvg xmlns=’https://www.w3.org/2000/svg’ width=’900′ height=’505′ viewBox=’0 0 900 505’%3E%3C/svg%3E

Please check if the files you’ve uploaded are SVGs. WordPress does only have limited support for SVG files. If you are using SVGs, check that your site is set-up correctly for that file format: https://www.metaslider.com/svg-images/

Hi,

Thank you very much for your quick reply.

All images in the gallery are in .jpg format, like all the images I upload to the website; I do not use the .svg format

In fact, the rest of the galleries look normal, it only happens to me with this one.

I would also like you to give me some response to this second issue that I have raised.

For some time now (I don’t know what plugin update), the number of dots that appear under the gallery are exactly double the number of images in it; This way, each image appears twice when the slideshow plays.

And the same thing happens when you press the image transition arrows.

Thank you very much in advance.

Hi @rlasaosa. The best advice we have here is to follow our troubleshooting guide: https://www.metaslider.com/docs/troubleshooting/. It looks like we have answers to the first questions, so please start from Question 3:

1. Yes, all the slides
2. No, only one slideshow
3. Over to you for these answers …
4. …

Hi,

Regarding the slideshows not being displayed, this only happens to me with the most recently created ones. All others work correctly.

I haven’t found any valid answers in the help center.

I upload all images in .jpg format

I have tried rolling back the plugin, and they still don’t work.

I have disabled the last plugins I installed in WordPress, and they still do not work.

I see that, indeed, images uploaded as .jpg appear in the source code as if they were .svg, and none of the plugins I use do the conversion from .jpg to .svg.

The only conclusion I can come to is that Metaslider itself does, I don’t know why, the conversion, since this only affects the most recently created galleries.

This is the last photo gallery page I created, today, uploading the photos in .jpg, and when inspecting the page it appears as if the images were converted to .svg when creating the Metaslider gallery.

https://www.alberguescaminosantiago.com/via-de-la-plata/albergues/albergue-pampejo-alcuescar-via-de-la-plata/

I am really surprised and confused with what is happening.

Is it necessary to upgrade to the Pro version to obtain a solution to the problem?

Thanks for your response in advance.

Hi @rlasaosa. Thanks. We’re here to help. Let’s see if we can go through the help process here: https://www.metaslider.com/docs/troubleshooting/.

1. Yes, all the slides
2. No, only one slideshow
3. Have you tried “No Conflict” mode?
4. Are you using a legacy slideshow option?
5. Do you have any cache / optimization plugins?
6. Is your site up-to-date?
7. It sounds like maybe you did this?
8. …

Hello,

I have tried the steps in the help center, but they did not work.

The problem is centered on the LAST galleries that I have created, since all the others work perfectly.

Please give me a solution.

Thank you.

Hi @rlasaosa can you please try switching to FlexSlider instead of Nivo? Thanks!

Hi,
Thank you very much for your suggestion.
Now everything works correctly.