Two weeks waiting for Email response for “Elite” user

  • Resolved danedmunds123

    (@danedmunds123)


    7 months ago

    How do we get support??

    We are paying for a product that does not do the basics we require and support do not answer emails.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @danedmunds123 thanks for writing. Can you please let me know the name this was sent in under? I will chase up for you.

    We did have some troubles with the elite@ inbox for a week or so, I’m hoping it wasn’t caught up in that. If I can’t find it, I will ask you to resubmit via the form on our site or directly to [email protected] and we will prioritize you.

    Thread Starter danedmunds123

    (@danedmunds123)

    The Elite user is Spencer Roberts.

    The email chain is under my name Dan Edmunds, in which I specified we are acting on behalf of the client above.

    We gave logins to the site so support can investigate the issue and provided detail as to what is going wrong, have bumped the chain three times since then but no response.

    Thansk

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Thanks Dan, found it. I’ll get one of our support reps to jump on it today ??

    Appreciate your patience and thanks for reaching out here to let me know.

    cessayr

    (@cessayr)

    Same problem here. My email is [email protected] where I mentioned the customer and the license key, but I am waiting for a response to the video you asked for for over 14 days…

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @cessayr thanks for jumping in. I have found your ticket as well, hang tight I’ll get someone onto it as well. Appreciate the patience.

Viewing 5 replies - 1 through 5 (of 5 total)
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