TypeError: Cannot read properties of null

  • Resolved Evenstar Wanderlust

    (@evenstarhq)


    2 years, 1 month ago

    Hi guys,

    I am getting the error below ONLY on when CCPA banner shows. GDPR banner works flawless.

    banner.js:1 TypeError: Cannot read properties of null (reading ‘insertAdjacentHTML’)
    at D (banner.js:1:77329)
    at M (banner.js:1:76897)
    at banner.js:1:95119
    at f (banner.js:1:60053)
    at Generator._invoke (banner.js:1:59841)
    at Generator.next (banner.js:1:60482)
    at i (banner.js:1:67229)
    at a (banner.js:1:67432)

    Any idea what can cause this? I tried deactivating other plugins, including all optimization ones, but nothing helps. As said the GDPR banner works without errors. So it has really something to do with CookieYes.

    I disabled CCPA for the time being, but would like to use both CCPA and GDPR. So can you please look into this for me?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @evenstarhq,

    We can look closer into this issue if you provide the site URL with our plugin activated on it. Will you be able to share it here?

    Thread Starter Evenstar Wanderlust

    (@evenstarhq)

    Hi, the website is lovethenordics(dot)com.

    The plugin is enabled, but only for GDPR at the moment. I will enable CCPA too for now so you can see the error.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @evenstarhq,

    Upon reviewing your website, we noticed that you are a paid plan user. As this forum is exclusively for free version users, we recommend that you reach out to our premium support desk using this link. Our team will closely examine the issue and assist you in resolving it.

Viewing 3 replies - 1 through 3 (of 3 total)
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