Typos & Errors on Payment Page

  • Resolved ga403b

    (@ga403b)


    5 years, 1 month ago

    You have typos that need to be corrected.

    1. The credit card image that shows up is incorrect, which is next to card number. This should appear in the Card Security Code area, as the image is of the back of a credit card.
    2. The following is in the wrong order, based on the order of the information fields that a user fills out.
    a. Credit card number is not valid
    b. CVV is not valid (This should read CSC, not CVV)
    c. Expiration date is not valid

    Please contact me for the login information, as you may not be able to see the page unless you log in.

    It would be nice if I could have included an image of the issues.

    • This topic was modified 5 years, 1 month ago by ga403b.
    • This topic was modified 5 years, 1 month ago by ga403b.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Your questions seem related more to the Square plugin, so you may want to post your future questions in: https://www.ads-software.com/support/plugin/woocommerce-square/

    For now, I’ll try to answer some of your questions here:

    1. The credit card image that shows up is incorrect, which is next to card number. This should appear in the Card Security Code area, as the image is of the back of a credit card.

    These input fields are set directly by Square, so we don’t have control over what’s displayed.
    Additionally, many cards are actually going to numbers that appear on the back of the card, so I imagine that’s why Square has chosen to show the back of the card in the card number field.

    2. The following is in the wrong order, based on the order of the information fields that a user fills out.
    a. Credit card number is not valid
    b. CVV is not valid (This should read CSC, not CVV)
    c. Expiration date is not valid

    Are you referring to the errors displayed when trying to submit checkout and no fields are entered in for the payment inputs?

    Thank you,
    Joey

    Thread Starter ga403b

    (@ga403b)

    Hi Joey!

    I had no idea these concerns were related to the Square plugin. The Chauffeur Booking plugin developer informed me that this was a WooCommerce concern. Please confirm if you are certain that the issues are related to Square?

    I will contact Square and ask about the plugin inaccuracies. Do I actually contact them, or post my concerns in the Square plugin thread you referenced to? Thanks for explaining the back of the credit card image, although this is still not accurate as most cards still have numbers on the front of the card.

    Your comment: “Are you referring to the errors displayed when trying to submit checkout and no fields are entered in for the payment inputs?” EXACTLY!

    Thanks again for your input Joey and I look forward to your reply.

    • This reply was modified 5 years, 1 month ago by ga403b.
    • This reply was modified 5 years, 1 month ago by ga403b.
    • This reply was modified 5 years, 1 month ago by ga403b.
    • This reply was modified 5 years, 1 month ago by ga403b.
    Plugin Support RK a11n

    (@riaanknoetze)

    Just had another look at the link you shared previously although it now states “The site is experiencing technical difficulties”.

    Regardless, out of the box, WooCommerce doesn’t have any of the fields you mentioned since it only has the PayPal payment gateway that can facilitate payments through PayPal. The fields you’re reporting has to come from a credit-card based payment gateway. If Square is indeed the one being used here (I can’t very this from my side), the right spot for this support query is over at: https://www.ads-software.com/support/plugin/woocommerce-square/

Viewing 3 replies - 1 through 3 (of 3 total)
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