UA Installed – Site Not Tracking

  • Resolved jarron09

    (@jarron09)


    3 years, 11 months ago

    Hello,

    I’ve got the Site Kit plugin installed and Analytics configured. The uA code appears to be present in the source code, but I’m not getting any hits in Google Analytics or seeing any traffic in the real-time report when testing. There are no caching / optimization plugins installed. Please advise! Site health info below:

    
### wp-core ###

version: 5.6
site_language: en_US
user_language: en_US
timezone: -06:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 4
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/seocoofm/domains/michaellamson.com/public_html
wordpress_size: loading...
uploads_path: /home/seocoofm/domains/michaellamson.com/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/seocoofm/domains/michaellamson.com/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/seocoofm/domains/michaellamson.com/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Page Builder Framework (page-builder-framework)
version: 2.5.11
author: David Vongries
author_website: https://mapsteps.com
parent_theme: none
theme_features: core-block-patterns, custom-logo, custom-background, title-tag, post-thumbnails, automatic-feed-links, html5, customize-selective-refresh-widgets, menus, editor-styles, align-wide, editor-font-sizes, header-footer-elementor, widgets, editor-style
theme_path: /home/seocoofm/domains/michaellamson.com/public_html/wp-content/themes/page-builder-framework
auto_update: Disabled

### wp-themes-inactive (4) ###

Twenty Nineteen: version: 1.8, author: the WordPress team, Auto-updates disabled
Twenty Seventeen: version: 2.5, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 1.6, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (18) ###

All-in-One WP Migration: version: 7.32, author: ServMask, Auto-updates disabled
Anywhere Elementor: version: 1.2.2, author: WPVibes, Auto-updates disabled
BackupBuddy: version: 8.2.8.2, author: iThemes, Auto-updates disabled
Better Font Awesome: version: 1.7.4, author: Mickey Kay, Auto-updates disabled
Broken Link Checker: version: 1.11.15, author: WPMU DEV, Auto-updates disabled
Current Year and Symbols Shortcode: version: 1.8.2, author: KGM Servizi, Auto-updates disabled
Elementor: version: 3.0.14, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.0.8, author: Elementor.com, Auto-updates disabled
Gravity Forms: version: 2.4.21, author: Gravity Forms, Auto-updates enabled
Page Builder Framework Premium Addon: version: 2.5.12, author: David Vongries, Auto-updates disabled
PowerPack Pro for Elementor: version: 2.2.1, author: Team IdeaBox - PowerPack Elements, Auto-updates disabled
Premium Addons for Elementor: version: 4.1.1, author: Leap13, Auto-updates disabled
Premium Addons PRO: version: 2.2.3, author: Leap13, Auto-updates disabled
Self-Hosted Google Fonts: version: 1.0.1, author: asadkn, Auto-updates disabled
Site Kit by Google: version: 1.22.0, author: Google, Auto-updates disabled
Ultimate Addons for Elementor: version: 1.28.0, author: Brainstorm Force, Auto-updates disabled
Wordfence Security: version: 7.4.14, author: Wordfence, Auto-updates disabled
Yoast Duplicate Post: version: 3.2.6, author: Enrico Battocchi & Team Yoast, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 3.10.0-1062.18.1.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.13 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.29.0 NSS/3.44
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.4.17-MariaDB
client_version: mysqlnd 7.4.13

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/seocoofm/domains/michaellamson.com/public_html/wp-content
WP_PLUGIN_DIR: /home/seocoofm/domains/michaellamson.com/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.22.0
php_version: 7.4.13
wp_version: 5.6
reference_url: https://michaellamson.com
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 1
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
	googlesitekit_publish_posts: ?
search_console_property: https://michaellamson.com/
analytics_account_id: 2359????
analytics_property_id: UA-2359??????
analytics_profile_id: 4641????
analytics_use_snippet: yes

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • @jarron09 thanks for your topic and these helpful details!

    I also see the snippet in the source code. Just to check:

    1) Are you viewing the site while logged out of WordPress?

    2) Could you check if you get hits if you view the site in an incognito browser window?

    By default, the exclude logged in users option is toggled on for Analytics, so you won’t see activity if you’re logged in.

    Thread Starter jarron09

    (@jarron09)

    Hi Renee,

    Sorry for the delayed response!

    1. Yes.
    2. Tested in incognito, issue is still present.

    Please advise!

    Thanks again,
    Jarron

    @jarron09 no problem at all!

    Under Site Kit > Settings > Analytics, could you check if the Account, Property, and View (screenshot) match those for the property in your Google Analytics account admin?

    Thread Starter jarron09

    (@jarron09)

    Yes, these settings are correct.

    @jarron09 thanks for your confirmation.

    So from the information provided and the code on the site, there should be tracking hits present in your Analytics account.

    Some other additional questions:

    1) Do you have any filters configured for the view in your Analytics account?

    2) Do you have any another site using Site Kit’s Analytics snippet or another method where tracking hits are occurring?

    Thread Starter jarron09

    (@jarron09)

    Hi Renee,

    Looks like one of our filters was the issue. Deleted all filters and it now appears to be tracking properly. Thanks again for all your help!

    Have a Happy New Year and stay safe,
    Jarron

    • This reply was modified 3 years, 11 months ago by jarron09.

    @jarron09 thanks for the update and glad you found the source!

    Feel free to leave a review about your experience with the plugin if you have a chance. All the best in this new year!

Viewing 7 replies - 1 through 7 (of 7 total)
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