UI does not show customers whether they have received a response

  • Resolved pandabikes

    (@pandabikes)


    8 years, 1 month ago

    When viewing their tickets, customers do not get any indication as to whether a ticket has been replied to, they have to delve actually into the ticket and click on it to see the reply

    Is there some setting I am missing to make it so that the UI indicates that a reply has been made on a ticket?

    The same goes for the Support dashboard – when looking at tickets it does not show that a customer has made another reply, can it be made to change colour or something just to indicate that the customer has replied and the agent needs to respond?

    https://www.ads-software.com/plugins/wp-support-plus-responsive-ticket-system/

Viewing 1 replies (of 1 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    When viewing their tickets, customers do not get any indication as to whether a ticket has been replied to, they have to delve actually into the ticket and click on it to see the reply

    You as a support person can choose status while submit reply to indicate customer that they have reply. You can create custom statuses with custom colors.

    The same goes for the Support dashboard – when looking at tickets it does not show that a customer has made another reply, can it be made to change colour or something just to indicate that the customer has replied and the agent needs to respond?

    You can set status for customer reply in Support Plus > Settings > General Settings. So whenever customer gets back to ticket, status will be the same.

Viewing 1 replies (of 1 total)
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