Ultimate Member makes conflicts

  • Resolved stavroch

    (@stavroch)


    2 years, 9 months ago

    I use the Ultimate Member plugin and “suddenly” the content of the pop up was empty for the public users. Only the register users can see the content of the pop up’s.

    I de-activate and re-activate the Ultimate Member plugin and all the visitors (public and registered) can see the same content of each pop up.

    Do you know why?

    Thank you,
    Stavros.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Dear @stavroch ,

    Thanks for sharing this with us.

    We are not sure why this happens, it looks like a conflict.

    In any case, we would need more info from you.

    Could you, please, send the system information file to us? Check the following article to see how to get it.

    How to Retrieve the System Info File
    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link in this thread – https://prnt.sc/_lQH0Rh20sme

    Looking forward to your response.

    Thread Starter stavroch

    (@stavroch)

    Hello Sygnoos,

    This is the link of setting: https://we.tl/t-VDEc8VywDm

    Thank you,
    Stavros.

    Dear @stavroch,

    Thank you for the provided system information file.
    Please note that upon checking the system info file, we noticed that you are using the latest versions of Ultimate Member and Popup Builder core/free plugins, which is good.
    Also, we noticed that you have multiple Video and HTML popups.
    May we know with which popup type (Video or HTML) is the issue?
    We will be looking forward to hearing from you soon.

    Regards,
    Popup Builder Team

    Thread Starter stavroch

    (@stavroch)

    video

    Dear @stavroch,

    Thank you very much for your response.
    Please note that we could not reproduce the issue on our end.
    We will need additional information which cannot be shared publicly.
    May we kindly ask you to contact [email protected] for further investigation?
    We will be looking forward to hearing from you soon.

    Regards,
    Popup Builder Team

    Thread Starter stavroch

    (@stavroch)

    Hi,

    I sent you an e-mail.
    Although I think the issue have been resolved.
    The issue created from hot jar plugin.

    Thank you.

    Dear @stavroch,

    Thank you very much for letting us know.
    We are happy to hear that the issue is resolved.
    Yes, we received your email thanks.
    Thank you for sharing with us the reason which caused the issue.

    Regards,
    Popup Builder Team

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Ultimate Member makes conflicts’ is closed to new replies.