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Resolved pdhaudio83
(@pdhaudio83)

1 month, 3 weeks ago

I installed UM a few months ago and couldn’t get it to work and didn’t have time, so originally I uninstalled it. Fast forward to today and I’m back at it, spent some time and it’s working fairly well- but the only problem is logging out doesn’t do anything. It’s not an SSL or caching issue as I’ve researched and tried several remedies that haven’t worked.

I wonder if the old install is somehow preventing log out, but could really use help! Any is appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@yuriinalivaiko)

Verify that you are using a proper Logout page and the Logout page is not cached. The plugin creates the Logout page when you install it the first time. You can verify if the Logout page is set correctly on wp-admin > Ultimate Member > Settings > General > Pages. See https://prnt.sc/a9EvHqUWM_KV

Regards

Thread Starter

pdhaudio83

(@pdhaudio83)

1 month, 3 weeks ago

Correct- I do have a page ID populated there, and verified with WP-Optimize that the logout page is *not* cached.

Plugin Support

yuriinalivaiko

(@yuriinalivaiko)

1 month, 3 weeks ago

The plugin logout users when they visit this page. After logout the plugin applies an action selected in the Logout Options for the role.

Doesn’t this work on your website? Could you test logout looking to the “Network” tab in the browser developer tools? The Logout page should set cookies like this example:

{
	"Response Cookies": {
		"PHPSESSID": {
			"expires": "1970-01-01T00:00:01.000Z",
			"path": "/",
			"value": "deleted"
		},
		"wordpress_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wordpress_logged_in_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wordpress_sec_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wordpresspass_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wordpressuser_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wp_woocommerce_session_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "1970-01-01T00:00:01.000Z",
			"httpOnly": true,
			"path": "/",
			"value": "deleted"
		},
		"wp-postpass_769eae9686e3e58a157ed4081bca3efd": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wp-settings-302": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		},
		"wp-settings-time-302": {
			"expires": "2024-01-15T20:51:50.000Z",
			"path": "/",
			"value": " "
		}
	}
}