UM 2.0 Email Translation Not Working

  • jliman

    (@juliuslaasimanila)


    7 years, 1 month ago

    Hi,

    Good day!
    We have encountered HTML email related problems with our UM installation.

    First is we can’t received translated email even though we have copied and create the necessary folders and files under the child theme(/ultimate-member/templates/email/fr_FR), it always send email in default(en).

    Second, the Activation and Welcome page does not redirect to their specified translation page, it returns the default language(en) even though the translated page are already created.

    And last, password reset email not working with other languages except default language(en).

    Thanks a lot.

    Best regards,
    Julius

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  • I’m having the same problem, did you find a solution?
    Even the English/default email templates are not being used in my case.

    Edit: I found a solution for my problem. The English (default) templates must be in the email templates root, and I also had to remove the country codes from my translated folders (e.g. “/fr” instead of “/fr_FR”).

    • This reply was modified 6 years, 11 months ago by missmatsuko.
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