UM crashes website

  • Resolved Tom

    (@chapteradmin)


    5 years, 12 months ago

    UM crashes website. Did compatibility test, still doesn’t work. Installed / uninstalled several times. Blue Host reset site twice. When they deactivate UM, site works. When I reinstall it, site crashes.

    What do I need to do to get UM to work on the website?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @chapteradmin,

    Do you see any errors while Ultimate member activated?
    Please check the error.log file of your server for any errors.
    Make sure that you have at least PHP 5.6 on your server.
    You can also contact your hosting provider and ask them to check WordPress debug log file.

    Regards.

    Thread Starter Tom

    (@chapteradmin)

    UM,

    Did compatibility test shown on UM website. Problem persisted. Had Blue Host reset site several times but each time UM installed the site crashed.

    The main reason for UM is to block trolls from registering. Can UM do this?

    Plugin Author Mykyta Synelnikov

    (@nsinelnikov)

    Hi @chapteradmin,

    Could you provide some screenshots or links where do you see the issues when Ultimate Member plugin is active? It will be very helpful to have user flow to replicate the same issue at our test servers.

    Could you provide the information about PHP installed at your server?

    Let me know,
    Thanks!

    Thread Starter Tom

    (@chapteradmin)

    Hi,

    If installed, and activated, the ultimate-member plugin will crash the site.

    Will installing but not activating help you figure out what is going on?

    Call Blue Host several times to regain access to the site crashed by UM.

    It might be worth contacting Blue Host to see exactly what they did to recover the site.

    Thanks,

    Tom Waddell
    President – ffrfmaine.org

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @chapteradmin,

    Can you please submit a new ticket on our website so we can investigate and help you with this issue. Please go to this page and select “I have my own questions” and then “I’d like to ask pre-purchase question.”

    Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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