UM not sending mails except of “account deleted”

@tomathen

Check your outgoing email’s content by using the “Check & Log Email” plugin
and verify if UM is sending the emails and the emails are lost during transportation to the user’s email inbox.

https://www.ads-software.com/plugins/check-email/

Try to use a reliable SMTP (Simple Mail Transfer Protocol) service
to send your emails from your WordPress site.

https://docs.ultimatemember.com/article/116-not-receiving-user-emails-or-admin-notifications

Hi there Veronica, thanks for your input!

So I installed check and log, activated smtp, sent a test mail, worked fine. So from this point:

a) I get no logs at all under “view logs”

b) um still does not send any mail except of when I delete a member. The only mail arriving is the “your account has been deleted” one.

Thanks again

@tomathen

Try to do a Theme/Plugin conflict test if your Theme
or another Plugin is causing a conflict with UM sending email.

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

Well, guess I give up and delete the um plugin. All plugins deactivated, theme changed to a default. The problem stays the same. No mails, except of “account deleted”.

Thanks anyways for your effort!

Last statement before I rest my case, I installed the plugin “websmtp”. And great at least this plugin is showing the logs. So, the automatic mails for i.e. registration are not sent at all. There is no log for that.

Thats it

Good weekend

Hello @tomathen

Are you sure that “delete user” mail is the UM mail (not default wordpress one)?

Regards.

Hi @yuriinalivaiko

thank you for your reply. Yes it really is the UM mail. Right now I got it working. I reinstalled the web smtp plugin, and now all automatic mails of UM are working. Dont ask me why, just did the same again, with the same smtp settings. Sometimes things are quite strange.

Again thanks a lot!!