UM plugin issue on Text area field

  • Resolved yvancapati

    (@yvancapati)


    1 month, 3 weeks ago

    I received a message indicating that ‘Ultimate Member version 2.8.7 needs to be updated to function properly. Updating is necessary for the database structure and options associated with the current version.’ Should I proceed with this update? Upon checking my Kinsta platform, I see that I already have version 2.8.7 installed, but it also shows the message: ‘You have installed version 2.8.7. Your latest database version is 2.6.0. We recommend creating a backup of your site before starting the update process. Please do not exit the page until the update is complete.’

    My primary issue arises when creating a textarea field in one of my Ultimate Member forms. Despite setting the height to 800px, it still displays at 100px when viewed, and links are not visible. What could be causing this, and is there a way to override it?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Support andrewshu

    (@andrewshu)

    Hello @yvancapati

    We recommend to create backup and update the database.

    Sorry can’t reproduce your issue with textarea, could you attach screenshots?

    Regards.

    Thread Starter yvancapati

    (@yvancapati)

    Hi @andrewshu

    I have already upgraded it to the latest version, including the database.

    I’d like to walk you through the issue I’m facing. I’m attempting to increase the text height of a textarea field so that the content can be fully viewed with a scrollbar. I tried adjusting the settings in the Ultimate Member plugin by going to the specific field, but after refreshing and clearing my browser cache, there were still no changes. I even attempted to override it with the following CSS:

    .um-profile-body .um-field-textarea {

    height:800px;

    }

    You may refer to this link to to view the issue https://jumpshare.com/s/CMgnHWxYENGQ0kZOUbH8

    Could you please help me understand what might be causing this problem?.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @yvancapati

    We will release a new version with this fix today.

    Regards.

    Thread Starter yvancapati

    (@yvancapati)

    Hi @andrewshu I attempted to update to version 2.8.8, but it doesn’t seem to be working. Would you suggest downgrading to 2.8.6 to resolve the issue?

    https://jumpshare.com/v/MjX57L7q9K7AddNeFsda – please see gif for reference

    Plugin Support andrewshu

    (@andrewshu)

    Hello @yvancapati

    Please clear plugin and browser cache after the 2.8.8 upgrade.

    Regards.

    Thread Starter yvancapati

    (@yvancapati)

    @andrewshu

    I’ve already cleared the cache browser and plugin after the upgrade but the issue still persists

    @yvancapati

    Have you tried to make your CSS Important?

    .um-profile-body .um-field-textarea {

height:800px !important;

}
    Thread Starter yvancapati

    (@yvancapati)

    Hi @missveronicatv

    You mean on the attached image https://imgur.com/a/fvcy9lr right?

    Yes, I’ve attempted that, but the issue still persists. Would you recommend downgrading as a potential solution?

    @yvancapati

    You mean on the attached image

    Yes, the theme’s custom CSS.

    Make sure that your browser cache and any Hosting server/CDN caches are cleared before loading the page.

    Peter

    (@hardpeter4u)

    @missveronicatv

    This is happening because starting in version 2.8.7 for some reason the textarea has been changed to show in an iframe. If you revert to v 2.8.6 and test you will see what I’m saying. I’m having the same issue. You can’t style the content either since it’s in an iframe.

    Just my 2 cents worth. Versions 2.8.7 and 2.8.8 changed to iframe for some strange reason on the part of the programers.

    Peter

    @yvancapati
    @hardpeter4u

    I have a textarea set to 100px height in the UM Forms Builder.
    Adding this CSS to the Theme customizer will remove the scrollbars
    and all the text in the text area will display after a browser cache clear

    .um-profile-body .um-field-textarea {
height:100% !important;
}

    @yvancapati
    @hardpeter4u

    This CSS is also modifying the textarea via custom CSS

    .um-textarea-html-value {
height:900px !important;
}
    Thread Starter yvancapati

    (@yvancapati)

    It looks like the CSS code is functioning as intended. Thank you!

    Will you be issuing a patch to fix this?

    Plugin Support andrewshu

    (@andrewshu)

    Hello @yvancapati

    We will most likely remove the iframe in future versions when we find another solution to the HTML textaria issue.

    Regards.

    Bonjour,
    1 – I’m experiencing the same issue and the provided CSS patch hasn’t resolved it in my specific case.
    2 – I am using Inspiro theme and the HTML text is not using the CSS from the theme.

    Could you please provide an estimated timeline for the next release that will address this bug? Downgrading the version is not a viable option for us as we’re currently in a production environment.

    Thanks again for your job!

Viewing 15 replies - 1 through 15 (of 18 total)
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