UM Profile not updating

  • Resolved ncapehorn

    (@ncapehorn)


    1 year, 8 months ago

    Hi there.

    I’ve got an issue where users can’t update their profiles – if you make the changes and hit the update button it reloads the page but doesn’t make the changes. I’ve ruled out caching which I’ve seen as a cause elsewhere, and the pages are correctly assigned in the backend.

    I have seen on the profile section in the backend under Forms that there isn’t actually a field for profile, but I’m not sure if that’s relevant or not as the profiles worked previously, and are still showing on the front end, so I guess these are called in from elsewhere.

    Is there anything else I need to test? Is anyone able to login and take a look (if it’s relevant, we’re using WP Foro too, but UM for the membership / profile pages.

    Cheers,
    Nick.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support andrewshu

    (@andrewshu)

    Hello @ncapehorn

    First of all, try to do a conflict test – https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test.

    Regards.

    Thread Starter ncapehorn

    (@ncapehorn)

    Hi there.

    I’ve setup a staging site, disabled all plugins and returned to the default theme and the issue still occurs.

    Cheers,
    Nick.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @ncapehorn

    Try to create a new profile form and try to use it on profile page.

    Regards.

    Thread Starter ncapehorn

    (@ncapehorn)

    Hi there.

    So delete the current form for Profile and add a new one in that includes the profile intro? Will that remove any of the info already in the system if I delete that form and start again?

    Cheers,
    Nick

    Thread Starter ncapehorn

    (@ncapehorn)

    HI there.

    I added the biography field to the form but it’s not fixed it – the field now shows up twice, and editing either of them does nothing.

    I’ve setup a staging site which I can give you access to if we go private?

    Best,

    Nick.

    @ncapehorn

    Update is failing for the biography field in UM 2.6.7 is a bug
    which will be fixed in UM 2.6.8 soon.

    Thread Starter ncapehorn

    (@ncapehorn)

    Thanks for the update. Is there a date when 2.6.8 will be coming out? I’ll need to feedback to my client on when this can expect to be resolved.

    @ncapehorn

    UM 2.6.8 will be available in a few days.

    You can try this code snippet to fix the description bug until next UM version.

    add_filter( 'um_whitelisted_metakeys', 'um_whitelisted_metakeys_bug_fix', 10, 2 );

function um_whitelisted_metakeys_bug_fix( $cf_metakeys, $form_data ) {

    if ( $form_data['template'] == 'profile' && $form_data['show_bio'] == 1 ) {
        $cf_metakeys[] = 'description';
    }
    return $cf_metakeys;
}

    Install the code snippet into your active theme’s functions.php file
    or use the “Code Snippets” plugin.

    https://www.ads-software.com/plugins/code-snippets/

    Plugin Support andrewshu

    (@andrewshu)

    Hi @ncapehorn

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)
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