Unable submit contact form -reCaptcha glitch

Hello @lukefive,

It seems like there might be another script that is also loading the reCaptcha and causing the validation error while the reCaptcha is loading correctly. You can navigate to your wp-admin -> WPForms -> Settings -> reCaptcha tab and then enable “No conflict” option- https://prnt.sc/r1nlq2.

After that, you can retry to submit the form again from the frontend and hopefully it will work fine.

Kindly try and let me know the update.

Thanks!

@nazmulhassann20 From the list I posted, you can see it was already in “No Conflict” mode.

I re-ran this test today, pulling out scripts and letting them back in. The only ones loading in the page are:

• Two required WordPress jQuery scripts, plus WordPress ‘wp-embed’ script.
• Three theme (OnePress) scripts that are required for basic functionality. As an extreme test, I tried pulling them out. It broke the site but did NOT fix the contact form.
• WPForms scripts.

Hi @lukefive,

When you get the chance, could you try temporarily switching to a default WordPress theme, such as TwentyNineteen to see if it resolves the issue?

Thanks!

To my surprise, changing to TwentyNineteen has fixed the problem with the contact form.

We paid a ‘subscription’ fee for WPForms, so we want it to work.

Not sure how to resolve conflict with our OnePress theme?

Hi @lukefive,

Thanks for the update!

It sounds like there may be a reCAPTCHA option enabled in the theme option of OnePress, or a reCAPTCHA code snippet that’s added to the theme option’s custom code option. You could reach out to the theme’s support for more help with locating the reCAPTCHA or custom code option.

As you’re a user of the paid version of WPForms, if you’d like more help with using WPForms, please feel free to contact us by submitting a support ticket. This is because www.ads-software.com rules do not allow us to provide extensive support for paid features of WPForms on the support forum for WPForms Lite.

Thanks!