Unable to accept payment: X-Frame-Options

  • Resolved rvanhoose

    (@rvanhoose)


    1 year, 7 months ago

    I run a site for a charitable organization. We usually have sales during part of the year, so I don’t know when this issue started, precisely. Users are unable to enter credit card information. In the console log of my browser I see the error: “Refused to display ‘https://pci-connect.squareup.com/’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin'”.

    WordPress and plugins are up-to-date, and I am connected to my Square account.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @rvanhoose,

    I run a site for a charitable organization. We usually have sales during part of the year, so I don’t know when this issue started, precisely.

    I understand that you’re losing orders due to this issue. To quickly resolve this, I suggest you disable all plugins except for WooCommerce and the Square plugin, as well as temporarily switching to the Storefront theme.

    If the problem no longer exists after doing so, then you can be sure a plugin conflict was the cause. To identify the problematic plugin, simply re-enable your plugins one by one until the issue reappears.

    If the conflict test above didn’t reveal anything, please share a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response or in a Gist.

    Let us know how it goes!

    Thread Starter rvanhoose

    (@rvanhoose)

    I was mistaken about my plugin version. Once I moved to a newer version of PHP I was able to update to a more recent version of WooCommerce Square and the issue is resolved. Thanks for the suggestions.

    Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @rvanhoose, thank you for confirming that updating to the most recent version helped resolve the issue.

    Do have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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