Unable to access account

  • Raised the issue on the 2nd of July. Took 3 days to get a response. Keep getting standard cut and paste replies about looking at the problem, trying to find a solution. Thank you for your patience. I have given solutions for a problem that should take 10 minutes to fix. Each email I respond to take days to get a response. The last one it took them 4 days to come back with a cut and paste response. If you dont understand your IT infrastructure don’t use it. Its now been three weeks when this is a 10 minute fix.

    • This topic was modified 4 months, 2 weeks ago by deanmath.
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  • Plugin Support Md. Tanvir Chowdhury

    (@tanvir101)

    Hello @deanmath
    We apologize for the inconvenience you may have faced. We were facing a nationwide internet outage which made our response delayed than the usual time. Furthermore, the accessing the log-in issue has been fixed. We believe we have reached out to our customers with proper explanations on each of their tickets.
    Again we are downhearted for your experience and invaluable time. We request you contact our Support Team for any queries and further assistance in this scenario.

    Best regards,

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