Unable to access admin panel

ashu, firstly try to activate parent theme instead of child. If then you can access admin, the problem will be in the child. In this case, activate again the child and ‘deactivate’ each of the files in the child theme (renaming it, for example, from .php to ,old), through ftp. At sme point you will find the file that is causing the crash.

But if the problem is in the parent, things are more comp′licated. If yu remember what files yu edited in the parent theme, try replacing them with the original files of the theme.

Neryba, Thanks but I don’t know how to activate parent theme via ftp as I can’t access to admin panel.I did make change in admin_customize but restored everything to original.

Use ftp access to rename your child theme folder. Append __ in front of it, for example.

You’ll be able to go to dashboard and change the theme. If changing theme to the parent will give you the same error, rename Customizr’s folder too. Download Customizr again and re-upload it.

That should fix it.

Thanks, acub. Is it possible for to write steps as I am new to this field. I couldn’t get this “Append __ in front of it, for example”. Please explain bit more.

ashu8000, I think you need to hunt around the web and google ftp to understand how it works. Or alternatively contact your hosting company for help. The problems you have go way beyond Customizr (and hence way beyond this forum).

Appending __ in front of your child theme folder means renaming you child theme folder from “something” to “__something”.

Log in through ftp to your website, go to /wp-content/themes/ and rename that folder. Alternatively, you could use a file browser app from cPanel.

Whatever you use to upload files on your server is good enough for this task.

Thanks to you all. Got success. Thanks very much.