Unable to Access Dashboard of Site

  • I can log into my site as the Admin, however, I cannot access the Dashboard, Menues, Themes or anything. When I try I get an error:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    If you see this message after saving the snippet to the Woody ad snippets plugin, please enable safe mode in the Woody plugin. Safe mode will allow you to continue working in the admin panel of your site and change the snippet in which you made a php error.
    “Enable safe mode in Woody ad snippets”

    I select the button and nothing happens.

    I am totally locked out of my website.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Temyk

    (@webtemyk)

    Hello.

    The problem probably isn’t with woody. This message is always displayed when an error occurs on the site.

    To understand what happened, we need to look at the errors. To do this, enable debug mode – add these lines to the wp-config.php file:

    define( 'WP_DEBUG', true ); 
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    After that go to the error screen page.
    Error messages will appear in the wp-content/debug.log file. Send them all here

    Thread Starter ericjs61

    (@ericjs61)

    Thank you so much. I work for Citrix Systems and I have created a link to download the debug.log.

    https://ericsimmons.sharefile.com/d-s7ed47eef1fe4e42b

    Plugin Support Temyk

    (@webtemyk)

    Strange, but there are no critical errors in the logs. Did you receive an email from the site administrator about problems on the site? there should be a description of the error.

    Thread Starter ericjs61

    (@ericjs61)

    This is what I found in the email:

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5
    Current theme: OceanWP (version 1.8.6)
    Current plugin: Woody ad snippets (PHP snippets | Insert PHP) (version 2.3.8)
    PHP version 7.4.8

    Error Details
    =============
    An error of type E_ERROR was caused in line 51 of the file /home/efyab6r3dkd9/public_html/wp-content/plugins/insert-php/libs/factory/feedback/includes/class-base.php. Error message: Uncaught TypeError: Argument 1 passed to WBCR\Factory_Feedback_106\Base::__construct() must be an instance of Wbcr_Factory431_Plugin, instance of WRIO_Plugin given, called in /home/efyab6r3dkd9/public_html/wp-content/plugins/insert-php/libs/factory/feedback/boot.php on line 46 and defined in /home/efyab6r3dkd9/public_html/wp-content/plugins/insert-php/libs/factory/feedback/includes/class-base.php:51
    Stack trace:
    #0 /home/efyab6r3dkd9/public_html/wp-content/plugins/insert-php/libs/factory/feedback/boot.php(46): WBCR\Factory_Feedback_106\Base->__construct(Object(WRIO_Plugin))
    #1 /home/efyab6r3dkd9/public_html/wp-includes/class-wp-hook.php(287): Wbcr_Factory431_Plugin->{closure}(Object(WRIO_Plugin))
    #2 /home/efyab6r3dkd9/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #3 /home/efyab6r3dkd9/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/efyab6r3dkd9/public_html/wp-content/plugins/robin-image-optimizer/libs/factory/core/includes/class-factory-plugin-ab

    Plugin Support Temyk

    (@webtemyk)

    Remove the woody plugin and install it again. This problem must be solved.

Viewing 5 replies - 1 through 5 (of 5 total)
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