Unable to Access HelpDesk

  • Resolved richsadams

    (@richsadams)


    3 years, 3 months ago

    When I am logged into my account and click on “Support” to try to access my paid add-on support tickets I am redirected to the HelpDesk page. (When I click on the link in my support email I reach the same page.) When I click on “Check ticket status” I am redirected to the “Login to the support portal” page. When I try to sign in it says my email and password do not match. When I use the “Forgot password” option I receive this error notice:

    “You are not authorised to access this portal. Kindly contact your helpdesk administrator.”

    I would like to view the status (responses) of my paid add-on support tickets. Can you please assist?

    Thank you.

    • This topic was modified 3 years, 3 months ago by richsadams. Reason: Correction
    • This topic was modified 3 years, 3 months ago by richsadams. Reason: Additional Info
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  • Thread Starter richsadams

    (@richsadams)

    The issue is apparently with your website’s ability to work with the Safari browser. I was finally able to reset the password for my client by accessing your support site via Firefox.

    • This reply was modified 3 years, 2 months ago by richsadams.
    • This reply was modified 3 years, 2 months ago by richsadams. Reason: Update
    Thread Starter richsadams

    (@richsadams)

    This ticket can be closed.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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