• Resolved Prometheus Fire

    (@prometheus-fire)


    I’m no longer able to access the network dashboard.

    It is behaving as if all my super admin accounts have been demoted to admins.

    When I attempt to load the network admin manually using https://domain.com/wp-admin/network I get the You don’t have sufficient permissions error

    I’ve changed all the passwords for all the super admin accounts I know of via the database. In the event that a new super admin account exists that I don’t know about, how do I identity it in the database?

    My htaccess file looks like this, in the event this might be rewrite issue.

    # BEGIN WordPress
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    
    # uploaded files
    RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L]
    
    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule . index.php [L]
    # END WordPress

Viewing 1 replies (of 1 total)
  • Thread Starter Prometheus Fire

    (@prometheus-fire)

    Corrupted database was the problem.

    In browsing the database in phpmyadmin, it reported a corrupted database table for wp_sitemeta so I ran the WordPress database repair script to see how bad it was.

    Details on how to do that here: https://codex.www.ads-software.com/Editing_wp-config.php#Automatic_Database_Optimizing

    The script reported about 10 bad tables, and it couldn’t repair them. So I went in to phpmyadmin, navigated to each table on the list, went to Operations tab and used the repair and optimize links on each one.

    I then ran the WordPress database repair script to get a fresh report. Everything was okay now. The issue wasn’t a hacked account, just corrupted database tables that needed repairs done.

    Anyone getting locked out of Network admin, should look to the database and do this troubleshooting to investigate.

Viewing 1 replies (of 1 total)
  • The topic ‘Unable to access Network Admin – No longer Super Admin’ is closed to new replies.