Unable to access plugin settings

  • Resolved dodog

    (@dodog)


    7 years ago

    After changing from default theme to Ascend, I am not allowed to access WPGlobus plugin settings. Error: “Sorry, you are not allowed to access this page.”
    When reverting back to “Twenty Seventeen” everything is ok, and I can access settings. Do you have any ideas how to solve it?

    Clean WP 4.8.3, no other plugins, just WpGlobus:
    https://sk.www.ads-software.com/plugins/wpglobus/

Viewing 4 replies - 1 through 4 (of 4 total)
  • hannah

    (@hannahritner)

    Hi,
    Are you getting this error when you try to access the settings or when you activate the plugin? Do you have the Kadence Toolkit plugin installed and activated?

    Hannah

    Thread Starter dodog

    (@dodog)

    Hi, only when I access settings. The plugin is activated properly. It even works OK – just settings are not accessible.
    Yes Kadence toolkit plugin is installed.

    Thread Starter dodog

    (@dodog)

    I have just received reply from plugin contributor. Redux Framework is necessary to run plugin with Ascend theme.
    https://www.ads-software.com/plugins/redux-framework/
    Problem solved.

    Kevin

    (@jx-3p)

    Glad you got that sorted. Let me know if you run into any further issues with this.

    -Kevin

Viewing 4 replies - 1 through 4 (of 4 total)
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