• Resolved matrixweb

    (@matrixweb)


    I recently installed MailPoet on my WordPress site and have encountered an issue where I’m unable to access MailPoet settings or any other tabs related to the plugin from the WordPress dashboard.

    When I hover over the MailPoet link in the dashboard, the various tabs (like Settings, Emails, etc.) do briefly appear to the right. However, when I click on any of these tabs, they vanish and I’m redirected to a landing page with a button that says “Get started for free”.

    I’ve already completed the MailPoet signup process but this hasn’t resolved the issue. I still can’t access the settings or any other MailPoet tabs.

    Steps I’ve Taken:

    • I tried deactivating all other plugins and switched to a default WordPress theme to rule out any conflicts, but the issue persists.
    • I cleared my browser cache and also tried using a different browser.
    • I tried accessing MailPoet settings from the plugin page.
    • I’ve uninstalled and reinstalled MailPoet, but the problem remains.

    Despite these efforts, I continue to be directed to the same “Get started for free” landing page and cannot access any MailPoet settings or tabs.

    Could anyone please help me understand what might be causing this issue and how to resolve it?

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Viewing 2 replies - 1 through 2 (of 2 total)
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