Unable to access WooCommerce Settings

  • Resolved hilltopbio

    (@hilltopbio)


    2 years, 7 months ago

    WP, Woo, plugins, etc… all up-to-date.
    No changes/additions/deletions since last known fully functioning day (Friday 4/22).

    Website (front-end) is up
    wp-admin comes up
    Under the WooCommerce menu, everything is accessible EXCEPT Settings.

    Issue: online order through website failed at ‘payment’ step. We process through WooCommerce Square which only appears in WooCommerce Settings which is now unaccessible.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @hilltopbio!

    Usually, this kind of issue, like the one you have, could be related to a conflict between WooCommerce and your theme or another plugin; an outdated or malfunctioning code could be interfering.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Hi there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to access WooCommerce Settings’ is closed to new replies.