Unable to Access Wordfence in Dashboard

  • Resolved rosetx15

    (@rosetx15)


    8 years, 1 month ago

    Hello All,

    I have been using the free version of Wordfence since January with no issues, however, since yesterday, I have not been able to access it through my admin dashboard. I am using WordPress 4.6.1 and the Wordfence version 6.2.2. I have disabled all my plugins but the issue persists. The Wordfence pages are unresponsive and will not open for me. I had been using the Basic Caching and had not disabled it yet as requested. Not sure if that might be the problem. Has support stopped for the caching?

    Other than this, all else is working on my site with no issues with the other plugins. I am still receiving Wordfence alerts about admin logins and WF Blog postings so I hope that my site is still being protected. I do have access to Cpanel through my hosting provider (InMotion Hosting) but don’t have alot of experience! Any advice? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello rosetx15,
    This is a little bit strange, so please allow me to ask some questions trying to understand what is going on:
    – Did you try different browsers/PCs?
    – When you are trying to access any of Wordfence plugin pages, do you get any JavaScript errors in the browser console?
    – When you say “it will not open for me”, do you get an error page in the browser, or just a blank white page? sharing a screenshot with us would be really helpful.

    Thanks.

    Thread Starter rosetx15

    (@rosetx15)

    Hello and thanks for your reply!

    I did try both in Chrome and Firefox but was having the same issue with each browser. There were no error codes that I found.

    Oddly enough, when I tried your suggestion of using a different PC, Wordfence is working again. So, the good news is my website seems to be working fine but now I have to investigate why my PC is acting up!

    Thanks so much for your attention. I will mark this issue as resolved and hope that it will stay that way.

    bosh

    (@bosh)

    I run WPMS and the plugin is network activated. I cannot see it on any other site on the network – is this supposed to be how it works? I cant recall if i used to do individual scans or only networked.

    NB I also run (Single instance) WordPress on another server and have not had this problem.

    • This reply was modified 8 years ago by bosh.
    wfalaa

    (@wfalaa)

    Hi @bosh,
    Yes, the plugin should be activated only on the network dashboard, not on every single site in the network, you can check how to “Set up Wordfence on Multisite” article on our documentations site fro more details.

    P.S. In the future, please open a new support thread for your own questions, replying on a “3 weeks” old thread that was marked as “Resolved” isn’t a good idea, most probably your reply will not be noticed.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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