Unable to accurately detect IPs

  • Hello, for the past month I have been getting the following error on my site: “Unable to accurately detect IPs.” I have tried all of the recommendations made in your documentation and in other support threads on this forum to resolve the issue. Nothing has worked. Following are my troubleshooting steps. I ran a new scan after each step and nothing changed.

    ~ Tried each option under “How does Wordfence get IPs”
    ~ Cleared server cache
    ~ Checked my .htaccess file for any oddities or redirects. Nothing there except the standard WordPress rules.
    ~ Made a duplicate staging site on the same hosting account and server. It also gets this error.
    ~ Enabled the Twenty Twenty theme and disabled all plugins except WordFence.
    ~ Deleted WordFence and all its data, then re-installed and left the default settings.
    ~ Contacted my web host (Siteground). They checked my server configuration and error logs and found no problems that would cause this issue.

    After all of this I am still getting the error on my live and staging sites. I cannot think of anything else to do. Can you help me troubleshoot?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @celeste-9,

    This might just be caused by Wordfence thinking that the IP is wrong – but in fact there are no issues.

    Can you send over your diagnostics (Wordfence -> Tools -> Diagnostics -> Email diagnostics, put your forum name as the Ticket ID and email as [email protected])?

    Do you have any trusted proxies within Wordfence -> All Options -> Just below How does Wordfence get IPs?

    Dave

    Thread Starter Celeste

    (@celeste-9)

    Hi Dave, thanks for the quick reply. I’ve emailed the diagnostics.

    Thread Starter Celeste

    (@celeste-9)

    Hi Dave, following up on the status of this. Have you had a chance to look over the email I sent? I can resend if needed.

    Thanks,
    Celeste

    Thread Starter Celeste

    (@celeste-9)

    Hi @wfdave

    I haven’t heard back from the first email I sent about this IP issue, so I just sent a second email. I keep getting locked out of my WordPress admin and have to request an email to unlock it. Can you help me resolve the issue?

    Thanks!
    Celeste

Viewing 4 replies - 1 through 4 (of 4 total)
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