Unable to activate

  • Resolved bobmack

    (@bobmack)


    4 years, 3 months ago

    I was having trouble with my site and deactivated all plugins one by one. When I attempted to reactivate Clean Talk, it failed to activate my license. I went as far as to remove the domain from my account and then re add it through the plugin on the website. It generated a new key but still the plugin remains inactive on the site.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @bobmack

    Please, re-save the plugin settings with entered access key from your anti-spam dashboard:
    https://cleantalk.org/my?cp_mode=antispam

    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> “Show the access key” line —> delete everything in the field and paste your access key —> Save Changes.

    If it doesn’t help, please, let us know your WordPress and PHP versions.

    Thread Starter bobmack

    (@bobmack)

    That was easy. Worked like a charm. Thanks for developing such a great plugin.

    Plugin Support amagsumov

    (@amagsumov)

    We are glad that the issue resolved.

    Best regards.

    Thread Starter bobmack

    (@bobmack)

    I spoke too soon. When I remove the key and click save changes it seems to be working but I get a message to enter the key and when I do and click save changes, it deactivates.

    Plugin Support amagsumov

    (@amagsumov)

    Could you, please, let us know your WordPress and PHP versions.

    Thank you.

    Thread Starter bobmack

    (@bobmack)

    Running 7.4 on a vps. What strange is when I remove the key and click save changes, green check marks appear next to all of the features but as soon as I add the key and click save changes it goes back to being deactivated. I even deactivated Wordfence thinking that might be the problem.

    Thread Starter bobmack

    (@bobmack)

    All of the sites on my account are on the same server and all are running 7.4

    Plugin Support amagsumov

    (@amagsumov)

    Excuse me, but what version of the WordPress is using?

    Thread Starter bobmack

    (@bobmack)

    5.5 Everything on the site is up to date.

    Plugin Support amagsumov

    (@amagsumov)

    Please, install the DEV version of the anti-spam plugin.

    Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Did it help?

    Thread Starter bobmack

    (@bobmack)

    I followed your instructions but I’m still having the same problem.

    Thread Starter bobmack

    (@bobmack)

    I’m good to go. When I cleared by cache, the problem was fixed. Thanks for the great support.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Unable to activate’ is closed to new replies.