Unable to activate Jetpack: 500 error

I have a similar problem with my site. I am able to activate the plugin but I cannot configure it because my site does not support ssl. do i have to uninstall this plugin?

Hi @menssana –

Could you please start your own thread, as per the Forum Welcome?

https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!

Hi @savvasha –

I believe this is an issue with your server, not the SSL certificate on your site.

Are you seeing any errors when you go to “Tools > Site Health”? There may be errors showing that will help narrow this done.

Additionally, are you using any security plugins on your site? If so, could you temporarily try disabling those to rule out a potential plugin conflict?

Hi @lastsplash ,

Thanks for your response.

At Site Health I am receiving the followint two Jetpack related errors:

1. Your server did not successfully connect to the Jetpack server using HTTP Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.
2. Your server did not successfully connect to the Jetpack server using HTTPS Please ask your hosting provider to confirm your server can make outbound requests to jetpack.com.

I am not using any security plugins. I even try to disable ALL my plugins except Jetpack, but with no luck.

I opened a ticket with my hosting provider asking them to give it a look also.

Thanks,
Savvas

Hi @savvasha –

Looking at what you shared from Site Health confirms that this is likely a server issue. Reaching out to your hosting provider is the next step, so thanks for doing that.

Let us know what you find out.