Unable to Activate Key – An error occurred, please try again (no_json)

  • Resolved hjeff71

    (@hjeff71)


    9 months, 2 weeks ago

    Hi,

    We purchased and installed the wp ulike pro, got our license key, and added our website to the license page. But when we add the license key, and click on the activate button, we get a json error. – “An error occurred, please try again (no_json)”.

    We tried contacting the ulike support for over 2 weeks, multiple times, without any answers, or solutions.

    We tried disabling all plugins, still get the same error. We tried on different browsers, and even tried on different domain and hosting provider. Same error.

    Is the plugin a legit plugin? is it still supported? or is it a scam? where did our 99$ USD go? Where can we get help? The plugin webpage chat is not responding, the plugin support form is not responding.

    Anyone know how to get any feedback from the plugin author?

    Any suggestion would be appreciated,

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Alimir

    (@alimir)


    Hi there,

    I’m thrilled to inform you that the issue you reported regarding the wp ulike pro plugin has been successfully resolved! We sincerely apologize for any inconvenience caused by the delay in addressing your concerns.

    After thorough investigation, we identified the root cause of the json error (related to cloudflare) you encountered during the activation process. Rest assured, the problem was not overlooked, and our team worked diligently to find a solution.

    Regarding the delay in our response, I want to clarify that it was not 2 weeks as mentioned, but rather a couple of days due to the extensive investigation required to ensure a comprehensive resolution.

    Your patience and understanding throughout this process are greatly appreciated. We are committed to providing prompt and effective support to all our users, and we’re delighted that we could resolve this issue for you.

    If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!

    Thank you for your support and understanding.

    Best regards,
    Ali

    Hi, same issue this morning (2024/02/22). Have you got any solution ?

    Thread Starter hjeff71

    (@hjeff71)

    hey neoko,

    its not resolved yet, we didnt find a solution, we’re still waiting for an answer. Will let you know if we hear anything.

Viewing 3 replies - 1 through 3 (of 3 total)
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