Unable to Activate Latest Version with Multisite Install

  • Resolved fanalejr

    (@fanalejr)


    8 years, 9 months ago

    Hi – It seems that the latest version of this plugin is causing an issue with our multisite install. We are using subdomains and now with this latest update, the plugin on all sites has been deactivated, and when trying to activate it we are given this error:

    Plugin deactivated. There is an error in your WordPress configuration. Website domains do not match. Please check your settings and correct the error.

    Any ideas? With our multisite there are no settings for the user to mess with their domains, other than domain mapping but that doesn’t seem to be the culprit here.

    Thanks

    https://www.ads-software.com/plugins/wp-spamshield/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor redsand

    (@redsand)

    Hi fanalejr,

    I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.

    Once you’ve worked through those completely, it the issue isn’t resolved, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Thread Starter fanalejr

    (@fanalejr)

    Hey Scott – just wanted to thank you guys for addressing the multisite issue so quick – we upgraded and everything seems to be working fine again.

    Thanks!

    Plugin Contributor redsand

    (@redsand)

    You’re very welcome! ?? Outstanding! Glad to hear everything is running well again. Let us know if you ever need help again!

    – Scott

Viewing 3 replies - 1 through 3 (of 3 total)
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