Unable to activate the plugin

  • Resolved gennieofthelamp

    (@gennieofthelamp)


    2 years, 8 months ago

    Hi,

    When I am trying to activate paypal it took me to paypal login page. When i enter the paypal credentials it says

    Quick security check
    We just need some additional info to confirm it’s you.
    please add phone nbr

    I entered the valid nbr registered with paypal it gives me error and does not allow me to sign in.

    Please guide me what to do. Your guidence will be really appreciated!!!

    Regards,
    Gennie

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @gennieofthelamp

    thank you for reaching out to us, we are here to help.
    The issue you are experiencing does not sound like an issue with the plugin, but with your account. For these types of questions, you should get in contact with PayPal Merchant Technical Support

    If you believe this issue is occurring because of a plugin issue, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behaviour persists. Here’s a guide that explains the steps in more detail: How to test for conflicts

    Let me know if this helps you further or if you need any further support from us.

    Kind regards,
    Joost

    • This reply was modified 2 years, 8 months ago by Syde Joost.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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