• Resolved tulu

    (@tulu)


    can not select “Yes Or No” from Would you also like to join our WordPress security mailing list to receive WordPress security alerts and Wordfence news?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @tulu and thanks for reaching out to us!

    Are you seeing any errors in the console when you try to click Yes or No?

    Depending on what version of WP you are using, this might help:
    It may help to install the Enable jQuery Migrate Helper plugin below and see if the issue can be resolved:
    https://www.ads-software.com/plugins/enable-jquery-migrate-helper/

    Thanks again!

    Thread Starter tulu

    (@tulu)

    Hi,

    I am using Wp Version 5.6.2

    Thread Starter tulu

    (@tulu)

    I have use jQuery Migrate Helper but wordfence does not working

    Thread Starter tulu

    (@tulu)

    You can check the screenshot https://prnt.sc/10amp8d

    Plugin Support WFAdam

    (@wfadam)

    Something on the site is causing a conflict with the javascript that is running there. Are you able to navigate to any of the Wordfence pages?

    If so, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    This should show me your plugins and I will be able to see if I see anything that might be causing this.

    Thanks!

    Thread Starter tulu

    (@tulu)

    It is really not possible to go diagnostics page. check the screenshot plz.

    https://prnt.sc/10aql7u

    Plugin Support WFAdam

    (@wfadam)

    Since we can’t get to that page, it’s either a plugin or theme that is causing the issue.

    First, try to disable Wordfence and enable it again. See if this allows you to complete the setup.

    If this doesn’t work, just until we get the setup completed, try to disable all other plugins. See if this allows you to complete the setup.

    Let me know how this goes!

    Thanks again!

    Thread Starter tulu

    (@tulu)

    I Already Disable all plugin and try wordfence but Same problem.

    Plugin Support WFAdam

    (@wfadam)

    You could also try a default theme such as twenty-twenty.

    Possibly it didn’t install properly too. You might need to reinstall it.

    Download and install the Wordfence Assistant plugin.
    https://www.ads-software.com/plugins/wordfence-assistant/

    Within that plugin, you can Delete the Tables for Wordfence. Go ahead and do that, then deactivate Wordfence and Remove it. Then install Wordfence as you would normally.

    Let me know if this helps!

    Thread Starter tulu

    (@tulu)

    It is still not working

    Plugin Support WFAdam

    (@wfadam)

    @tulu can you email wftest @ wordfence . com with subject “tulu for WFADAM”

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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