Unable to add gift card to cart

  • Resolved ria75

    (@ria75)


    5 years, 9 months ago

    Hello! After my latest round of updates, my gift card product is no longer successfully adding to cart (despite the success message saying that it was). I have narrowed down the issue to a theme issue, which I know is not your problem; however, I’m hoping you can give me some ideas on what typically causes an issue like this. For example, how is the gift card product coded differently than a regular product, and what logic might be causing the process to break down? I’d like to do a little digging in the code before reaching out to the them author to make sure I can get this resolved quickly and don’t have to switch to another plugin.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    The PW Gift Card Product is an extension of the Variable product type. If you don’t have any Variable products in your catalog, we recommend creating a test one to see if it works. If it doesn’t, you can go to your Theme developer and ask them to correct Variable products. Once corrected, the Gift Card product should work as well.

    If the Variable products work, we have seen some “AJAX Add-to-Cart” options will not pull in the complete Form data. This means you will not have all the To / From / Message fields. The product will be added to the cart but will not show the To / From / Message fields. When the Order is complete, the gift card will be emailed to the purchasing customer since the recipient email address wasn’t collected. We use standard WooCommerce functions for the Add to Cart routine. The submission includes all of the HTML <form> elements so we can collect the additional fields.

    Hope this helps, let me know how it goes!

    Plugin Author pimwick

    (@pimwick)

    Haven’t heard back so I’m going to mark this thread as Resolved. If you need anything else just let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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