Unable to add images

  • Resolved wizard247

    (@wizard247)


    6 years, 4 months ago

    I was happily creating galleries and gallery groups when I uploaded 54 images to a gallery. The images uploaded but during processing the response was Bad Gateway.

    I can now no longer add images to any of my galleries, existing or new. I do not use Cloudflare and use SiteGround GrowBig share hosting.

    Any ideas on why this could be happening?

    Thanks,
    Wizard247

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We are sorry for the inconvenience you have faced. With a bit detailed information, we might be able to resolve this problem for you. Please open Developer tools of your browser on the page with this issue and look for Javascript errors on Console tab.

    Thanks! Have a wonderful day!

    Thread Starter wizard247

    (@wizard247)

    Here’s the Console info:

    Failed to load resource: /wp-admin/admin-ajax.php?action=addImages&width=800&height=550&extensions=jpg,jpeg,png,gif&callback=bwg_add_image&bwg_nonce=6b88f86f5a&
    the server responded with a status of 502 (Bad Gateway)

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    Please accept our sincere apologies for the late reply.

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address:[email protected]

    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Reply to the customer:

    The problem is not related to our Plugin, because could successfully add the images via Safari and Chrome Browsers.
    Could you please read the following article about the error which you are receiving? There are several workarounds mentioned that are probably will help you to fix your issue.

    Thank you! Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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