Unable to add or modify the Division field

Hi,

Please give some more information/details.

More specifically, what is written does not happen, once again: the addition does not work for you: Add Department.
1. New is not added Department.
2. The existing one does not change Department

/wp-admin/admin.php?page=department
Department: Support

How can the problem be solved?

Hi,

Check the system errors.
Admin > Help Desk > System Errors.

You can open a support ticket at jshelpdesk.com for more details.

Hello!
We checked that there are no system errors.
And these are not system errors.
These are errors of the main functionality adding and changing the section: Department

Please correct the error.

Thank you!

Hi,

We tested your latest version and found out the reason for the error in this topic: the script does not pass the symbol:
Please remove the character limitation: in the “Department Name” field, or tell in which file what needs to be changed.

Thank you!

Hi,

Run this query in phpmyadmin.

Replace wp_ with your table prefix.

ALTER TABLE wp_js_ticket_departments CHANGE departmentname departmentname VARCHAR(255) CHARACTER SET utf8 COLLATE utf8_general_ci NULL DEFAULT NULL;