Unable to add payment method to your account (account dashboard)

Hi @melisaciputra

Thanks for reaching out!

I understand that you are unable to add a payment method under the My Accounts page.

I believe the issue is pointing to the WooCommerce Eway Payment Gateway plugin here.

Can you please check under WooCommerce > Settings > Payments > Eway that the inputted card type of the customer is listed under the Allowed Card Types?

Furthermore, please check that the Saved Cards is enabled as well?

Image Link: https://snipboard.io/6gclwO.jpg

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs that would help us further troubleshoot.

Thanks!

Hello. Thanks for reply.
I have checked the Allowed card types and there are Visa and master card there.
I have turned on Saved Cards there as well.
See screenshot: https://snipboard.io/GQXOqv.jpg

Unfortunately this does not seem to fix the issue.
And there is no fatal error log generated today either.
I have turned on Debug mode but not seeing anything too.
Please let me know what else you need. I can give you temporary access to our staging acccount (perhaps via email)?

Howdy @melisaciputra ??

Please let me know what else you need. I can give you temporary access to our staging acccount (perhaps via email)?

Please do not offer login credentials, as these forums are public and private information should stay private.

From what I gather, you are running the latest version of the plugin (version 3.5.0), which was released a week ago now, and just the other day I was responding to a similarly titled thread here.

Could you try downgrading to version 3.4.5 and let us know if the issue persists, please? Here is a direct link to that version:
https://downloads.www.ads-software.com/plugin/woocommerce-gateway-eway.3.4.5.zip

Linked below is an article on how to install a different version of a plugin, manually or with the help of another plugin:
https://increasily.com/how-to-downgrade-a-wordpress-plugin/

I will also ping @seifer1975 here, since they have not yet responded with their site’s System Status report in the other thread and this suggestion might be useful to them, meanwhile.

Let us know how that goes, y’all!

• This reply was modified 2 years ago by anastas10s. Reason: missing URL

Hi Pepe,
Thanks for the quick reply.
I have downgraded to 3.4.5 as requested and no, I am still seeing “Unable to add payment method to your account.” – Our woocommerce system status report here https://pastebin.com/FeqvTTaE

Any other idea what we can try?

Hi @melisaciputra,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Just highlighting for anyone else that runs across this issue..
We have a current open bug report pending prioritization, with no ETA on a fix. The only current way of adding a payment method in Eway is by way of normal checkout.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

I have the exact same issue and it is causing big issues for us. This thread was closed over a month ago – was it fixed? I’m still getting the same error.

Hi @jason9j,

Thanks for reaching out!

Unfortunately, there has not been a fixed released for that issue, as doing so may also impact other aspects of the plugin.

Our developers have noted that there is discussion of potential changes to the overall method the plugin uses for processing payments, which would make fixing this issue easier to do without affecting things like Apple Pay, etc.

I’m afraid we don’t have a timeline to offer for a fix at this point, but I can share that it’s unlikely to be anytime soon due to the factors I mentioned above.

Please stay tuned to the changelog here for future updates and fixes.

Thanks!

Thanks for your reply – I appreciate your honest evaluation and update.

But herein lies the problem with eWay putting their fate in the hands of a third party with other interests. eWay need to create and manage their own plugin so fixes can be a priority.

Hi @jason9j,

Thanks for your reply – I appreciate your honest evaluation and update.

You are very welcome.

But herein lies the problem with eWay putting their fate in the hands of a third party with other interests. eWay need to create and manage their own plugin, so fixes can be a priority.

Thanks for your feedback. I’ve shared them with our development teams. I’m afraid, I don’t have much else to share at this point. Hopefully these bugs will be fixed soon.

I have this same issue with the error “Unable to add payment method to your account.”

I note Joey’s response “The only current way of adding a payment method in Eway is by way of normal checkout.”

However I have had a customer run into the add payment method issue with an additional issue – at checkout they report they they run into a load-loop back onto checkout if they try to add a new credit card, essentially locking them out of completing ordering. I could not replicate this second issue personally, but it may be an issue for some specific customers based on if they had old cards removed.

Still, this fix is greatly anticipated, thanks.

HI @melisaciputra

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

We’ll be more than happy to help there ??</img>

HI @xue28 I think you are meant to reach out to the other user as I have not reached out since 2 months ago and this is my own topic and thread. Any ETA to the bug fix?

• This reply was modified 1 year, 9 months ago by melisa.ciputra.

Hi @melisaciputra ,

Apologies for the incorrect @ addressing, this message was indeed intended for @liswa ??

We do not have an ETA on this fix, please see here.

As previously mentioned, please keep an eye out on the changelog?here?for future updates and fixes.

Hope this helps!