Unable to bulk download

Please can you help with this?

Do you have error logging enabled in your wp-config.php? If so, do you see any errors in your error log related to this?

What are the permissions on the temp folder in the file-away plugin directory?

Have you checked with your web host to see if the zip library is installed on your server?

I’m getting the following error in log
‘PHP Notice: Undefined index: is_safari in /nas/content/live/cwmtafuhb/wp-content/plugins/file-away/lib/cls/class.fileaway_definitions.php on line 29’

the permissions on the temp folder are
owner: read, write & execute
user/group: read, write & execute
everyone: read & execute

and yes both zip and ziplibrary modules are installed on the server

Thanks.

Is WP_DEBUG_DISPLAY set to true or false? If, true, set to false and try again.

You can get rid of that notice in line 29 of class.fileaway_definitions.php by changing the line to:

$image = !empty($GLOBALS['is_safari']) ? 'b' : '1';

But it shouldn’t be affecting the bulk download stuff.

Otherwise, everything looks fine as far as bulk downloads are concerned, but I am unable to reproduce your error.

To troubleshoot further, open up wp-content/plugins/file-away/lib/cls/class.fileaway_management.php

Find the function: private function bulkdownload()

Find these lines within that function:

if(strpos($file, '..') !== false) continue;
if(strpos($file, '/') === false) continue;
if(stripos($file, '.php') !== false) continue;
if(stripos($file, 'wp-config') !== false) continue;
if(stripos($file, 'wp-admin') !== false) continue;
if(stripos($file, 'wp-includes') !== false) continue;
if(is_file(fileaway_utility::dirname($rootpath.$file).'/wp-config.php')) continue;
if(empty($_POST['loc_nonce']) || !fileaway_utility::verify_location_nonce($_POST['loc_nonce'],$file,array($rootpath,$chosenpath))) continue;
if(!fileaway_utility::realpath(fileaway_utility::dirname($file),$rootpath,$chosenpath)) continue;

Comment them all out, like so:

//if(strpos($file, '..') !== false) continue;
//if(strpos($file, '/') === false) continue;
//if(stripos($file, '.php') !== false) continue;
//if(stripos($file, 'wp-config') !== false) continue;
//if(stripos($file, 'wp-admin') !== false) continue;
//if(stripos($file, 'wp-includes') !== false) continue;
//if(is_file(fileaway_utility::dirname($rootpath.$file).'/wp-config.php')) continue;
//if(empty($_POST['loc_nonce']) || !fileaway_utility::verify_location_nonce($_POST['loc_nonce'],$file,array($rootpath,$chosenpath))) continue;
//if(!fileaway_utility::realpath(fileaway_utility::dirname($file),$rootpath,$chosenpath)) continue;

Save. Then try a bulk download. If it works, uncomment one line at a time, save, retry bulk download, and repeat, until it doesn’t work again. Narrow it down to find out which one (or more) of these lines are preventing the bulk download from working.

It will likely be one of these two:

if(empty($_POST['loc_nonce']) || !fileaway_utility::verify_location_nonce($_POST['loc_nonce'],$file,array($rootpath,$chosenpath))) continue;
if(!fileaway_utility::realpath(fileaway_utility::dirname($file),$rootpath,$chosenpath)) continue;

If that’s the case, we will have further troubleshooting to do. Let me know your results.

Or … if you want me to troubleshoot for you, send an email to [email protected]

I have tried setting the WP_DEBUG_DISPLAY to false with no success and I have tried the troubleshooting, when the lines are commented out I am getting no message at all when I try to download and it is not downloading however it is this line that is causing the error message.

if(empty($_POST[‘loc_nonce’]) || !fileaway_utility::verify_location_nonce($_POST[‘loc_nonce’],$file,array($rootpath,$chosenpath))) continue;

I did send an e-mail to [email protected] but got no response.

thank you for your help, hope we can solve this.