Unable to buy with Gpay button

  • Resolved gianloga

    (@gianloga)


    3 years, 2 months ago

    Hello,
    in our website we have activated the payment request gateway in stripe for woocommerce plugin but when in the checkout page we try to pay with google pay and after to complete the procedure inside the box of google pay (that works fine), we are redirected to the checkout page with this alert:

    https://snipboard.io/2faNxq.jpg

    And order is not received.

    What is the reason?

    Other types of payment (such as credit card for example) work fine.

    Thank you in advance for your support
    Gianluca

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @gianloga,

    That error message will appear if you change the Stripe account that the plugin is connected to. That customer ID exists in your old account.

    You will need to go to your Edit Profile page and remove that customer ID then save. The plugin will then create a new customer ID in the Stripe account that the plugin is connected to.

    Kind Regards,

    Thread Starter gianloga

    (@gianloga)

    Hello,

    thank you for your suggestion.
    We will check stripe account as soon as possible.
    Please wait to close the ticket until next monday.

    In the meantime i ask you an information about the other gateways in particular sofort and giropay. We have tested payment in test mode and it seems they work fine.
    With your plugin, are that payment system also available in live mode stripe? We have to activate some extra modules (such as Elements or Checkout stripe modules) or with plugin we don’t need anything else?

    Thank you in advance
    Gianluca

    Plugin Author Payment Plugins

    (@mrclayton)

    With your plugin, are that payment system also available in live mode stripe

    Yes, everything available in test mode is available in live mode. Make sure you configure your webhook since Sofort and Giropay require it.

    or with plugin we don’t need anything else?

    You don’t need anything else.

    Thread Starter gianloga

    (@gianloga)

    Thank you.

    Make sure you configure your webhook since Sofort and Giropay require it.

    Are these informations available in stripe account or…
    where are these informations available?

    Plugin Author Payment Plugins

    (@mrclayton)

    That information is available in the plugin documentation.

    Thread Starter gianloga

    (@gianloga)

    That error message will appear if you change the Stripe account that the plugin is connected to. That customer ID exists in your old account.

    You will need to go to your Edit Profile page and remove that customer ID then save. The plugin will then create a new customer ID in the Stripe account that the plugin is connected to.

    Hello, we are not able to find that setup.
    Actually form the plugin we turn on test mode (from live) but in Dashboard stripe we can’t find customer id.
    Could you please provide some screenshot or suggest us how to find customer id in Stripe account?

    Thank you in advance
    Gianluca

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @gianloga ,

    The edit profile page is within the WordPress Admin, not the Stripe dashboard.

    Kind Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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