Unable to categorize separate shop pages

Hi @eszukiewicz13!

I checked your site, and it seems the categories aren’t displaying due to the theme you are using.

To be sure of this, kindly change your theme back to Storefront, and then go to Appearance > Customize > WooCommerce > Product Catalog, and on the Shop page display field, select the ‘Show categories’ option and check if it displays by category correctly.

If it displays the way you want it, kindly provide us your System Status to guide you in the right direction. You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.

Let us know how that goes for you!

Thank you for the response Juan, I appreciate the quick response. I will let my boss know of the issue, try changing the theme to storefront to test the display, and then go from there.

In the meantime, the system status is:

### WordPress Environment ###

WordPress address (URL): https://ucp-inc.com
Site address (URL): https://ucp-inc.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: ? 5.8.3 - There is a newer version of WordPress available (5.9)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: kmF268_
Total Database Size: 95.88MB
Database Data Size: 75.54MB
Database Index Size: 20.34MB
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### Post Type Counts ###

attachment: 335
cartflows_flow: 1
cartflows_step: 2
custom_css: 1
customize_changeset: 2
elementor_library: 7
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 37
oembed_cache: 2
page: 101
post: 13
product: 39
product_variation: 26
revision: 1756
shop_order: 1
um_directory: 1
um_form: 3
user_registration: 1
wc_conditional_fee: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Gravity Forms: by Gravity Forms – 2.5.16
Better Search Replace: by Delicious Brains – 1.3.4
Gravity Forms styler for Elementor: by Essential Addons – 1.0.0
Elementor Pro: by Elementor.com – 3.1.0
Elementor: by Elementor.com – 3.5.3
Essential Addons for Elementor: by WPDeveloper – 5.0.1
Flexible Shipping For FedEx: by WP Desk – 1.6.2
Gravity Forms Zero Spam: by GravityView – 1.2.0.1
Markup by Attribute for WooCommerce: by MarkTomlinson – 3.9.6
Product Visibility by User Role for WooCommerce: by WP Wham – 1.7.3
Rank Math SEO: by Rank Math – 1.0.78
Simple Google reCAPTCHA: by Michal Novák – 3.8
User Role Editor: by Vladimir Garagulya – 4.60.2
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.1.25
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.1
WooCommerce Extra Fees Plugin: by theDotstore – 3.7.3
WooCommerce Show Attributes: by Isabel Castillo – 1.6.4
WooCommerce: by Automattic – 5.9.0 (update to version 6.2.0 is available)
Wordfence Security: by Wordfence – 7.5.8
WP Rocket: by WP Media – 3.10.5.1

### Inactive Plugins (4) ###

amr shortcode any widget: by anmari – 4.0
Anti-Spam by CleanTalk: by СleanTalk <[email protected]> – 5.164.1
Essential Addons for Elementor - Pro: by WPDeveloper – 3.3.0
WP NMI Gateway PCI for WooCommerce: by Pledged Plugins – 1.0.3

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Seventeen
Version: 2.8 (update to version 2.9 is available)
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Visibility by User Role Settings ###

Product Visibility by User Role: yes
Hide catalog visibility: yes
Make non-purchasable: no
Modify query: no
Hide menu items: no
Hide products terms: no
Redirect: 
Redirect URL per product: no
Replace description: no
Content to replace with, e.g.: Log in to see the product description.: 
Replace short description: no
Content to replace with, e.g.: Log in to see the product description.: 
User roles to display in settings: Array
(
)
Admin products list column: no
Product quick edit: no
Products bulk edit: no
Bulk settings for role guest: not set
Enable/Disable: 
Hide all: 
Products: 
Invisible: 
Product categories: 
Invisible: 
Product tags: 
Invisible: 
Bulk settings for role administrator: not set
Enable/Disable: 
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Products: 
Invisible: 
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Invisible: 
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Product categories: 
Invisible: 
Product tags: 
Invisible: 
Bulk settings for role shop_manager: not set
Enable/Disable: 
Hide all: 
Products: 
Invisible: 
Product categories: 
Invisible: 
Product tags: 
Invisible: 
Bulk settings for role companya: not set
Enable/Disable: 
Hide all: 
Products: 
Invisible: 
Product categories: 
Invisible: 
Product tags: 
Invisible: 
Bulk settings for role companyb: not set
Enable/Disable: 
Hide all: 
Products: 
Invisible: 
Product categories: 
Invisible: 
Product tags: 
Invisible: 
Bulk settings for role companyc: not set
Enable/Disable: 
Hide all: 
Products: 
Invisible: 
Product categories: 
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Bulk settings for role companyd: not set
Enable/Disable: 
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Products: 
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Bulk settings for role companye: not set
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Bulk settings for role hwe: not set
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Bulk settings for role kaarma: not set
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Bulk settings for role egenuity: not set
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Bulk settings for role vlocker: not set
Enable/Disable: 
Hide all: 
Products: 
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Product categories: 
Invisible: 
Product tags: 
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Bulk settings for role systopia: not set
Enable/Disable: 
Hide all: 
Products: 
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Bulk settings for role gravity: not set
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### Action Scheduler ###

Complete: 183
Oldest: 2022-01-18 17:48:47 +0000
Newest: 2022-02-11 15:33:57 +0000

Pending: 4
Oldest: 2022-02-12 07:39:55 +0000
Newest: 2022-02-17 15:06:53 +0000

### Status report information ###

Generated at: 2022-02-11 16:37:58 +00:00

Hi Juan,

I changed the theme back to Storefront and selected the “Show Category” option, however the shop page still just shows all of the products available in no specific order, same as before.

Do I need to add these categories onto the site menu through the appearance tab on WordPress for them to display separately? I don’t know if that’s a possibility since the shop page is not capable of being separated into various pages. Perhaps I’m still missing something.

• This reply was modified 2 years, 9 months ago by eszukiewicz13.

Hello,

Thanks for sending the System status report,

WP Version: ? 5.8.3

Kindly note you can update the version of your WordPress, then try again.

To update securely, please check this tutorial.

Then you can perform a conflict test, please follow these steps:?

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.

Thank you for the assistance Igor.

I updated WordPress to the most current version and deactivated all Plugins except for Woocommerce. I also changed the theme from Twenty Seventeen to Storefront.

This time when I tried viewing the product catalog in the customize section for Woocommerce, I was able to view the products in my shop page based on their assigned categories. So that fixed the problem.

Is there a way to keep the categories showing like they currently are while having the Twenty Seveteen theme and all of my necessary plugins activated? The site is somewhat broken without the previously mentioned things being active.

I’m very grateful for your help and look forward to your response. Thank you

Hey @eszukiewicz13,

Great question. If this was my site, I would suggest enabling the other plugins, one by one, checking the customizer as you go. That way you can track down the ones which are making undesirable changes.

Once you find out which ones are causing this, you can see if there is a way to prevent it with the plugin’s settings or perhaps, stop using it.

Let us know what you find out.

Cheers

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.